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Privacy Notice

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Personal data policy

What and how do we collect your personal data

We collect, process and use the following personal data when you contact us, apply for credit, enter into an agreement with us and as part of our ongoing relationship.

  • Identity - first name, last name, date of birth.
  • Contact details - address, email, mobile number.
  • Financial information - your income and outgoings including the number of dependents, employment status, preferred repayment date and credit history.
  • Banking details - your bank account number and sort code.
  • Usage information - about how you have used the website, your Fairlo account and communications with Fairlo. This includes things like date and time, time on a page, navigation between pages, page interaction and other similar information.
  • Device information - about what device you have used to access the website, your Fairlo online account and communications with Fairlo. This includes things like device type, operating system, browser type, the Internet Protocol (IP) address.
  • Vehicle information - about the car make, model, value, current lender, settlement amount, cost of running.

These are collected from a variety of sources:

  • Information you give us
  • Information we receive from third parties, including third parties who provide services to us (for example credit reference agencies or fraud prevention agencies)
  • Information shared by credit intermediaries
  • Information we learn about you through our relationship with you and the way you operate your products
  • Information that we gather from the technology which you use to access our services
  • Information gathered through website cookies

More information about what information is shared with credit reference agencies can be found in section "Sharing your personal data with third parties".

What and how do we collect your personal data

We collect, process and use the following personal data when you contact us, apply for credit, enter into an agreement with us and as part of our ongoing relationship.

  • Identity - first name, last name, date of birth.
  • Contact details - address, email, mobile number.
  • Financial information - your income and outgoings including the number of dependents, employment status, preferred repayment date and credit history.
  • Banking details - your bank account number and sort code.
  • Usage information - about how you have used the website, your Fairlo account and communications with Fairlo. This includes things like date and time, time on a page, navigation between pages, page interaction and other similar information.
  • Device information - about what device you have used to access the website, your Fairlo online account and communications with Fairlo. This includes things like device type, operating system, browser type, the Internet Protocol (IP) address.
  • Vehicle information - about the car make, model, value, current lender, settlement amount, cost of running.

These are collected from a variety of sources:

  • Information you give us
  • Information we receive from third parties, including third parties who provide services to us (for example credit reference agencies or fraud prevention agencies)
  • Information shared by credit intermediaries
  • Information we learn about you through our relationship with you and the way you operate your products
  • Information that we gather from the technology which you use to access our services
  • Information gathered through website cookies

More information about what information is shared with credit reference agencies can be found in section "Sharing your personal data with third parties".